Effective Date: 1 Jan 2025

Last Updated: 1 Jan 2025

Definitions

“Company” refers to Indomach Business Solutions, a B2B industrial exhibition organizer based in Nagpur, India. “Website” refers to www.indomach.in. “User” / “You” refers to any visitor, exhibitor, sponsor, or participant using our website or services. “Services” include industrial exhibitions, event registrations, business networking, and promotional activities.

Acceptance of Terms

By using our website or services, you:

• Accept these Terms & Conditions
• Confirm that you are at least 18 years old or using the website under parental supervision
• Acknowledge that Indomach Business Solutions reserves the right to modify these terms at any time

Registration & Account

To participate in exhibitions or business events, you must register with accurate details. You are responsible for keeping your account credentials confidential. We reserve the right to suspend or terminate any account violating our policies.

Event Participation & Conduct

Exhibitors and attendees must adhere to event guidelines, ethical business conduct, and safety protocols. Unethical behavior, fraud, unauthorized promotions, or disruptions may result in immediate removal. Indomach Business Solutions is not responsible for any transactions or agreements between participants.

Intellectual Property Rights

All logos, content, trademarks, and materials on this website are the property of Indomach Business Solutions or respective owners. Unauthorized copying, modification, or distribution is strictly prohibited.

Payments, Cancellations & Refunds

Event participation fees are non-refundable, except in cases of cancellation by Indomach Business Solutions. Payments must be made through authorized methods on our website. Any fraudulent transactions or chargebacks will be subject to legal action.

Limitation of Liability

Indomach Business Solutions does not guarantee uninterrupted access to its website or events. We are not liable for damages due to system failures, cyberattacks, third-party actions, or force majeure. Users agree to indemnify and hold us harmless from any claims related to their participation or website use.

Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, detailing how we collect, use, and protect your data. We do not sell or share personal data with third parties, except for essential service providers.

Governing Law & Dispute Resolution

These terms are governed by the laws of India. Any disputes shall first be resolved through negotiation; unresolved disputes will be settled in Nagpur courts. Grievance Redressal Policy

Objective

• At Indomach Business Solutions, we value customer satisfaction and aim to address concerns promptly and fairly. This Grievance Redressal Policy provides a structured process for users to raise complaints.

Grievance Reporting Process

• If you have a complaint related to our services, exhibitions, website, or business interactions, follow these steps:

Step 1: Contact Customer Support

Email: info.indomach@gmail.com

Phone: 7666303625 / 7987941374

Office: Indomach Business Solutions 68 Sai Nagar Umred Road Dighori Nagpur.440034 Maharashtra India.

Provide details such as your name, event details, and the issue description. Our support team will acknowledge your complaint within 48 hours.

Step 2: Escalation Process

If your concern is not resolved within 7 working days, you may escalate it to:

Grievance Officer

Email: info.indomach@gmail.com

Phone: 7666303625 / 7987941374

The Grievance Officer will investigate and provide a resolution within 15 working days.

Step 3: Legal Action (If Required)

If the grievance remains unresolved, users may seek resolution through legal channels under Indian law, with jurisdiction in Nagpur, Maharashtra.

Governing Law & Dispute Resolution

• Fair & Transparent: All complaints are treated with fairness and confidentiality.
• Timely Resolution: We strive to resolve all issues within the stipulated timelines.
• Customer Focused: We value user feedback to enhance our services.

Changes to These Terms & Grievance Policy

Indomach Business Solutions reserves the right to modify these terms and grievance procedures. Updates will be posted on this page with the effective date.

Contact Us

For any inquiries, reach out to:

info.indomach@gmail.com

Indomach Business Solutions 68 Sai Nagar Umred Road Dighori Nagpur.440034 Maharashtra India.